Chuck Levin's is seeking a highly skilled and detail-oriented Administrative/Customer Experience Associate to become a key member of our team. In this role, you will be responsible for ensuring that our customers receive the highest level of service and an outstanding shopping experience, both in-store and online.

In this role, you will work closely with various members of our team to manage several tasks, including but not limited to customer support, order processing, inventory management, and administrative duties. The ideal candidate should be a versatile team player with excellent communication and interpersonal skills. You should also be able to multitask efficiently, be proactive, and have a positive attitude towards work.

This is a full-time position with weekday and Saturday availability required. All full-time employees are entitled to competitive benefits like health insurance, dental, life, 401(k), paid time off, and employee discount pricing.

Key Responsibilities:

• Phone Support:Serve as the first point of contact for customers over the phone, providing friendly and efficient assistance, resolving inquiries, and directing calls as necessary.
• Cashier Duties:Process transactions accurately and ensure a smooth checkout experience for every customer.
• Web Order Assistance:Help our online shopping platform by processing orders, tracking them, and answering fulfillment inquiries to guarantee customer satisfaction.
• Customer Inquiries:Respond promptly to inquiries received through Podium, providing informative and courteous support to enhance customer engagement and satisfaction.
• Shipping and Handling:Create and manage shipping labels, oversee packaging, and ensure timely dispatch and delivery of orders, maintaining a seamless logistics flow.

Requirements:

• Weekday and Saturday availability.
• Exceptional communication and interpersonal skills.
• Proficiency in using computers and various software/apps relevant to the tasks.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Experience in customer service, administrative roles, or related fields is preferred.

Chuck Levins provides a work environment that fosters collaboration, growth opportunities, and the chance to join a passionate team dedicated to delivering excellence in music retail. If you're enthusiastic about enhancing our customers' experience and possess the skills we're searching for, we would be delighted to hear from you.

Chuck Levin's Washington Music Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.