Reference #: 4464913 THE POSITION Are you someone who is passionate about helping others? The Allegheny County Department of Human Services, Area Agency on Aging is currently on the lookout for dedicated individuals who are eager to contribute to the well-being of older residents in Allegheny County. We are seeking applicants who are hard-working and forward-thinking, with a genuine desire to make a positive impact on the lives of seniors. Our aim is to create a safe and healthy environment for individuals aged 60 and above, empowering them to live independently whenever possible. If you are ready to be part of a team that is committed to enhancing the lives of our older community members, we invite you to join us in this rewarding journey.   DESCRIPTION OF WORK The Intake Caseworker, Department of Human Services (DHS), Area Agency on Aging (AAA), Community Based/Entry Division, Information/Assistance/Intake Unit, under the general supervision of the Casework Supervisor, performs the following duties in support of the Division.

Duties and Responsibilities: Meets AIRS (Alliance of Information and Referral Systems) standards for certification as a CIRS -A (Aging) specialist as eligible and testing is available.  Accumulates necessary credits to maintain certification. Answers calls and meets with walk-ins (in-person or virtual) to DHS/AAA SeniorLine Call Center daily as scheduled. Identifies, confirms needs and provides callers and walk-ins with relevant accurate information and assistance to access appropriate resources and programs to meet those needs. Conducts the intake interview while completing intakes for in-home services, whether referred via SeniorLine phone system, the SeniorLine email, fax, a walk-in or from other sources. Explains the Intake/Assessment/Care Management process for relevant programs to callers and walk-ins. Responds to all requests and messages within timelines designated by unit standards. Requests any print information, brochures and applications from unit clerical staff to be sent to participants in a timely manner.  Refers those with computer access to DHS/AAA website for this relevant information, as appropriate. Investigates Dialtrac, County and DHS/AAA requests/complaints, as assigned.  Submits findings to Caseworker 3 or Casework Supervisor for review when completed. Completes Reports of Need (RON) for consumer situations described as having the potential to meet Protective Services requirements.

Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Six months as an Aging Care Manager 1 or a County Caseworker 1; or Successful completion of the County Social Casework Intern program; or Six months of professional human services or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or An equivalent combination of experience and training. Other Requirements: You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow the linkand click on Residency. Hiring preference for this vacancy will be given to candidates who live within Allegheny County.  If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered. You must be able to perform essential job functions. Legal Requirements: You must pass a background investigation. This position falls under the provisions of the Older Adult Protective Services Act. Under the Act, a conditional offer of employment will require su mission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.