**Job Summary: The IT Operations Manager is responsible for the day-to-day management of tthe Database Administration, Network, and Systems teams. Management of the company's 24/7/365 Software-as-a-Service (SaaS) infrastructure, ensuring the company meets its Service Level Agreements (SLAs). To include but is not limited to the daily maintenance of the company's infrastructure, executing scripts, SQL maintenance jobs, backup, and restoration operations to preserve the company databases, maintaining the networking and telecommunications systems, and overseeing the set-up, configuration, and maintenance of the infrastructure and applications/database servers.

Responsibilities:

Oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision

Plans all activities related to server patch management, hardware upgrades, and maintenance windows used to keep systems current

Determines system/service availability requirements based on agreed-upon SLAs, including downtime and maintenance windows

Anticipates and tracks operational and tactical risks and provides strategic solutions

Manages day-to-day business of the operations team while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management

Plays a role in planning, project status reporting, and implementing change control processes

Works with the Director of Operations on planning and departmental projects.

Oversees and reports weekly, monthly, quarterly, and annual metrics

Identifies trends and assesses opportunities to improve processes and execution

Raises and tracks issues, removes barriers, resolves problems of medium complexity involving stakeholders, and escalateswhen required

Establishes and maintainsrelationships with clients, internal business lines, and external vendors

Solicits and responds to feedback while gaining commitment and support

Stays up to date on industry regulations, trends, and technology

Works with the management team to ensure all operational, administrative, and compliance functions within the company are being executed in accordance with regulatory-based practices

Maintains and optimizes local company networks and servers

Responsible for device and password management

Oversees data backup and system security operations (e.g., user authorization, firewalls)

Manages installations, upgrades, and configurations of hardware and software

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