Description We are offering a contract to hire employment opportunity in Oklahoma City, Oklahoma, for a Service Delivery Manager. This role is centered around managing the Service Delivery Team, ensuring efficient and effective support for our clients. The Service Delivery Manager will be responsible for overseeing escalated support requests, task assignment, and the overall productivity of the team.

Responsibilities:

• Serve as a point of contact for non-technical issues and escalations from clients.

• Handle and resolve escalated helpdesk tickets.

• Ensure a friendly, quick, and helpful experience for clients through advanced remote troubleshooting.

• Conduct remote and on-site hardware maintenance and support.

• Communicate effectively with clients to ensure their satisfaction and awareness of relevant information.

• Utilize our ticketing system for managing, recording, and resolving helpdesk tickets and service requests.

• Assign and schedule workload across the team for efficient operation.

• Plan and manage projects, ensuring adherence to internal and client SLAs.

• Evaluate, test, and manage the rollout of new technologies/services across the customer base.

• Act as the primary contact for project work, coordinating and executing project plans.

Skills:

• Active Directory

• Azure Active Directory

• System Administration

• Network Administration

• Customer Service

• Application Installations

• Application Frameworks Requirements • Proven experience in a Service Delivery Manager role or similar.

• Proficiency with Active Directory and Azure Active Directory.

• Strong background in System and Network Administration.

• Excellent customer service skills with the ability to manage client expectations and ensure customer satisfaction.

• Experience with Application Installations and Application Frameworks.

• Strong leadership and team management skills, with the ability to motivate and inspire team members.

• Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and team members.

• Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

• Solid project management skills, with the ability to manage multiple tasks simultaneously and meet deadlines.

• Knowledge of ITIL and other service delivery frameworks.

• Relevant certifications in IT and Service Delivery management would be advantageous.

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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