JOB REQUIREMENTS: Overview This individual will provide support for a large healthcare enterprise. The position requires recent, hands-on technical experience designing and supporting Unified Communications and Voice over IP (VoIP) telephony services. This individual will be responsible for the design, administration and maintenance of a large CISCO enterprise wide VoIP network. Working as a member of an Information Systems and telecommunications team Responsibilities Essential Duties and Responsibilities Ability to design, configure, implement, troubleshoot and maintain voice and network equipment including Cisco routers, switches PCCE, Unity and Communications Manager Troubleshooting and support of enterprise class IP based telecommunication systems and associated technologies including VoIP, CUCM, Cisco UCS, Cisco Expressway E/C, E911, carrier circuits including PRI and SIP Oversee a variety of functions related to supporting IP Based telecommunication systems and associated technologies including VoIP CUCM, Cisco UCS, Cisco Expressway, E911, and carrier circuits including PRI, and SIP. Ensure telecom systems and call flow is stable, secure and resilient to provide maximum uptime to our partners. Provide monitoring of all telecom related devices to ensure best in class service. Coordinate efforts with Local Exchange Carriers to provide stable, effective telecommunication, video conference provisioning and services. Ensure availability of all network, voice, and collaboration resources which include routing/switching infrastructure WAN networks and wireless support. Ensure availability of all network, voice, and collaboration resources which include routing/switching infrastructure WAN networks Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other\'s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4ADFB57CD6204C48