The City of Gresham has an exciting opportunity for one full-time, limited duration Utility Customer Service Representative. This role requires an energetic, motivated, task-oriented individuals to provide front-line customer service as part of the Budget and Finance team under the direction of the Financial Operations Manager. Working in this role, you will perform a full range of customer service duties in a fast- paced environment. If you enjoy working with the public and have a passion for assisting people, this may be a great position for you! Although not required, bi-lingual skills in Spanish or Russian are highly desirable. This is a full-time, limited duration position (of 6 months or longer depending on budget availability). The work location for this position is in the office at Gresham City Hall - 1333 NW Eastman Parkway - Monday through Friday from 8:00 am to 5:00 pm. What you\'ll get to do: \' Respond to a wide variety of inquiries from customers: walk-in at the utility counter, by phone, voice mail and email request related to City utility services. \' Cashier, maintain cash drawer, process payments, complete balancing process daily and comply with established cashiering practices \' Learn, correctly interpret and apply policies and procedures \' Manages own time effectively, working with minimal supervision \' Review water use and water leaks using automated meter interface \' Process move-in and move-out requests \' Promote the City\'s automated services for autopay and electronic billing \' Process billing adjustments \' Prepare refunds for closed customer accounts \' Resolve customer complaints, provide customer assistance and special payment arrangements for overdue accounts \' Review and post daily automated payment files to utility accounts \' Fold, stuff and post mailers for Budget and Finance and various other City departments \' Assist with special projects and back up co-worker duties as assigned Minimum qualifications: \' High school diploma or GED \' One (1) to four (4) years of customer service and/or general office experience (full-time equivalency) For more details and to apply, visit: https://GreshamOregon.gov/jobs If you have questions, please contact HRRecruiting@GreshamOregon.gov