Description:

Must be a Michigan resident to qualify for this role.

Hours: Monday - Friday. Must be available from 8am-7pm. The managers will assign the persons shift.

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. Process enrollment forms received. Document all calls received in State or Project systems. Report system issues, concerns, or discrepancies.

1. Responds to enrollment, eligibility, or helpline services calls and questions, mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems.

2. Educates beneficiaries on managed care or other DCH programs.

3. Verifies enrollment and case information in CRM, Champs, and MAXeb. Maintains updated knowledge of plans and providers that are available to beneficiaries.

4. Assists beneficiaries in enrolling/disenrolling in plans, and in selecting a Primary Care Provider, including entering enrollments into the appropriate system. Answers caller questions about completing applications.

5. Reviews enrollment forms for accuracy and completeness.

6. Assists beneficiaries with attestations and/or exemption forms in compliance with MDHHS requirements. Sends necessary letters to beneficiaries.

7. Maintains updated knowledge of the project.

8. Assists with on-the-job training for employees as necessary.

9. Raises issues of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, or

   Call Center Manager.

10. Meets all standards established for the position as outlined in the attached performance criteria.

11. Performs other duties as may be assigned by management.

Skills:

Customer Service, Call Center, Microsoft office, CSR, phones, data entry, high volume calls, Bilingual

Top Skills Details:

Customer Service,Call Center,Microsoft office

Additional Skills & Qualifications:

Must have:

6 months of customer service to qualify for the role.

Feel comfortable working on a computer and the ability to use dual monitors

25 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)

They will have to talk and type at the same time (real time) while taking calls

Great communication both verbal and written

Clear and articulate speech as this position is over the phone

Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)

Shift flexible

Nice to haves:

Benefit enrollment experience

Large volume call experience

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.