St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Volunteer Engagement Specialist is responsible for developing and managing a quality volunteer program and coordinating the daily functions of Volunteer Services at their assigned campus(es).

JOB DUTIES AND RESPONSIBILITIES:

• Work with the Network Director in identifying hospital needs for volunteers and related support

• Coordinates the efforts of the volunteers with various departments acting as an internal consultant to design new programs and address volunteer issues

• Recruits, screens, interviews, selects, assigns and evaluates adult and student volunteers.

• Provides an orientation for new volunteers, arranges appropriate training and introduces new volunteers to their assigned department on their first day

• Oversees risk management of volunteers to ensure policies and procedures governing volunteers will be in compliance with health care industry laws and regulations

• Counsels volunteers and provides corrective action when approved standards of performance are not met, notifying the Network Director when chronic or severe

• Plans, organizes, and supervises all functions of the adult and student volunteers

• Processes, organizes and maintains volunteer applications of accepted and current volunteers following established office protocol. This includes tracking completion of and maintaining proper documentation, including: Annual Essentials Newsletter, Confidentiality Statement, Background Checks, Health Screenings, Orientation Checklists, signed Assignment Guides

• Provides recognition of service through awards, daily interaction and arranges for/collaborates with the development of the National Volunteer Week celebration. Arranges for/ awards the High School Student Scholarship award

• Coordinates the organization and implementation of the Campus Volunteer appreciation events and promotes volunteer activities electronically or via the communication boards

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to seven hours per day and three hours at a time. Frequently uses of fingers for writing and or word processing, twisting, and turning occasionally. Uses upper extremities to occasionally lift and carry items up to 20 lbs. Occasionally stoops/bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION:

Bachelor’s or Associate's Degree in Social Work, Human Resources Administration, Psychology or Education preferred or three years experience managing volunteers or employees in health care or related environment.

TRAINING AND EXPERIENCE:

Prior experience preferred in recruiting, interviewing, training and supervision of students/adults in volunteer program/setting. Strong organizational skills to develop and run programs. Requires ability to work independently and as a team member on multiple projects. Adept at computers. Experience in Word, Excel, Power Point, Publishing and Outlook preferred. Familiarity with a volunteer tracking program desirable.

LOCATIONS:

Anderson & Monroe Campuses

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)