Job Information
SUNY Delhi STUDENT: Summer 2024 Help Desk Assistant in Delhi, New York
Location: Delhi, NY Category: Student Jobs Posted On: Fri May 10 2024 Job Description:
Help Desk Assistants will be expected to carry themselves in a professional, polite manner when interacting with Help Desk users. Assistants must be able to follow written and oral directions from CIS supervisory staff and our Help Desk ticketing system. Typical duties include but are not limited to: answering phones, using our Help Desk software to create and assign tickets, moving hardware (i.e.: computers, phones, etc.), and assist wherever needed within the CIS department. We are looking for students who can both work independently and as a member of a team.
Responsibilities:
Answer Help Desk phones to provide first-level contact and problem resolution for all users with hardware, software and applications problems.
Initiate and maintain detailed tickets within the Help Desk ticketing system
Inventory and track equipment including equipment loans
Greet Help Desk users courteously and direct them appropriately
Deliver hardware and set up computers and other equipment
Clean workrooms and closets with equipment
Troubleshoot classroom technology issues
Develop troubleshooting skills by using effective investigative methods and using Help Desk troubleshooting tools
Job Requirements:
Must have excellent communication skills
Must have 2.0 or higher GPA
Preferred:
At least 3 semesters left before graduation
Able to lift 35 lbs
Other expectations:
Attend monthly meetings/training (approx. 30 min-1 hr)
Two original forms of identification needed to complete HR paperwork i.e. passport or birth certificate and social security card/driver license
Additional Information:
Wages: Minimum wage, $16.00/ hour