Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .

The Division of Continuing and International Education (DCIE) seeks motivated Enrollment Advisor to recruit, guide, educate, enroll, and support prospective learners in achieving their educational goals by acquiring today’s workforce skill sets in a variety of in-demand professional certificate program options.

CORE JOB FUNCTIONS:

• Engage with prospective students through personalized meetings, phone calls, and emails, to understand their goals and recommend the most relevant in-demand workforce DCIE program aligned with their interests and professional goals.

• Utilize communication and relationship-building skills to convert leads into enrolled students and provide exceptional customer service throughout the enrollment process.

• Stay informed on DCIE's credit and non-credit programs, confidently advising students on program options, deadlines, and requirements.

• Meet and exceed established Key Performance Indicators (KPIs) related to lead conversion, application completion, and enrollment goals.

• Collaborate effectively with DCIE's marketing, programing, and finance teams to ensure a smooth student experience and identify market opportunities.

• Ensure all interactions comply with university policies regarding security and student information confidentiality (FERPA).

• Direct and implement advising strategies, assist other advisors, and foster a collaborative team environment.

• Collect, analyze, and report on enrollment and recruitment data to inform strategic decision-making.

• Contribute to the development of comprehensive recruiting and enrollment strategies and assist in addressing student recruitment challenges.

QUALIFICATIONS:

• Bachelor's Degree in a relevant field

• Minimum 3 years of experience in customer service, account management, or relationship building in Higher Education (Admission, Academic Advising, Financial Aid, or Registrar) preferred.

• Strong communication, interpersonal, and presentation skills (written and verbal)

• Proficiency in Microsoft Office Suite and a demonstrated ability to utilize Customer Relationship Management (CRM) software (Salesforce preferred)

• Ability to thrive in a fast-paced environment with excellent time management and organizational skills.

• Goal-oriented with the ability to manage multiple tasks and prioritize effectively.

• Passion for higher education and a commitment to student success

  The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A5

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.