Description

About Us:

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Title: National Account Representative

The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems. The Company goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customers’ requirements, and staying compliant with required guidelines.

Essential Duties / Responsibilities:

Include the following. Other duties may be assigned.

• Schedule service and inspection of customer sites on demand.

• Perform follow up as necessary on outstanding work orders.

• Maintain subcontractor relations and negotiate rates as needed.

• Provide phone coverage for assigned account(s) as well as overflow.

• Maintain profitable margins on work orders.

• Be the primary customer service contact for assigned account(s).

• Cross-train to perform any job occupation as determined by the Company.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Work Experience:

• High school diploma or GED required.

• Background in construction or account rep. experience preferred

• Proven organizational skills.

• Ability to multi-task in a fast paced environment

• Proven knowledge of Microsoft Office Software (Particularly Excel, Word and Power Point) required

• 3+ years experience in a call center or customer service environment required

• Strong customer service skills and the ability and willingness to learn new systems and processes required

#CB1

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.

Qualifications

Education

Required

• High School or better

Experience

Required

• Experience in dispatch, call center or customer service environment

Preferred

• Background in construction or account representative experience